We were thinking a lot about the concept of our testing ’homework’. Finally, we decided to try this new kind of dialogue within our organization, with the aim of improving our services. We asked three of our close partners what we could do for them personally to make them feel better. First, we ran into polite answers, and then it turned out that we could find the area to be improved even in the best relationship. Two of them told us about a problem what we had not thought before, or we thought we were not in power to change in it, but now it turned out that to some extent we did, and we agreed on develop this area. And from a feedback we managed to get to a problem we already know well at least for the first step. It was surprising to me how good it is to look at someone with this kind of attention, and help him to have a common image of the tensions that affect both of us. Frankly, we came out of it much better than we originally imagined. Thank you for the opportunity!
